Shipping policy

Let’s Get Those Tails Wagging! 🐾

At PetoArt, we know how excited you (and your furry friends) are to receive your goodies. We’ve teamed up with the world’s best carriers to ensure every package arrives safely, quickly, and ready for playtime! 🎁✨

1. Where We Ship 🌍

We currently deliver the joy of PetoArt to:

🇺🇸 United States: Continental addresses (Excluding Alaska, Hawaii, Puerto Rico, and Guam).
🇦🇺 Australia: All major regions.
🇪🇺 European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Note: 📍 We currently cannot ship to remote areas or overseas dependent islands. Not sure if we cover your area? Just ask! 💌

2. Shipping Rates & Speed 💸

We keep it simple and fair. Choose the plan that fits your needs:

Plan Type	Order Value	Rate
Standard Shipping 🚛	$0 – $37.99	$8.99
FREE Shipping 🎉	Over $38	$0.00
VIP Priority Shipping 🚀	Any Amount	$12.99

3. Estimated Delivery Times ⏱️

Once your order is out the door, here is when you can expect it:

Standard Shipping:

US: 5-7 Business Days 🇺🇸
EU & AU: 5-8 Business Days 🇪🇺🇦🇺

VIP Priority Shipping:

US: 2-4 Business Days ⚡
EU & AU: 2-5 Business Days ⚡

4. Processing & Quality Check 🔍

Before we ship, we care! Every item undergoes a thorough quality check.

Processing Time: 2-4 Business Days 🗓️.
We’re constantly working to optimize our warehouse flow to get your items moving even faster! 💨

5. Trusted Carriers 🚚

We use only the best to handle your pawsome packages:

USPS | UPS | FedEx | GOFOR 🏁

6. Track Your Journey 📦

As soon as your order hits the road, we’ll send you a Tracking Number via email. You can follow your package’s journey in real-time on our tracking page!

7. No Hidden Fees 💰

Good news! All our prices are tax-inclusive. What you see is what you pay—no surprise taxes at checkout. 🌈

🧐 Haven’t Received Your Order?

If your estimated delivery date has passed and the porch is still empty, don't worry!

Check Your Email: Verify the tracking status in your confirmation link.
Double-Check: Confirm the shipping address provided at checkout.
Neighborly Check: Sometimes packages are accepted by family or neighbors.

Still missing? Reach out to us at 📧 service@petoart.com with your order number. We’ll hunt it down for you! 🕵️♂️🐕