FAQs
🚚Shipping
What are the delivery times? & Are there shipping fees?
Orders of 2+ items ship free within 24-48 hours and arrive in 8-15 days. Trackyour order in real time with email updates at every step- confirmation,shipping, delivery.
Packed with care by our small team on a huge mission. We're working as fastas we can to get your bracelet to you and meals to hungry dogs.
14-Day Love-It Guarantee?
If it doesn't fit or you don't love it, contact us within 14 days for an easy exchange or refund.
Do you ship worldwide?
Yes! We ship worldwide. No matter where you are, you can order and help feed
abandoned dogs.
What if l haven't received my order within the expected timeframe?
No worries! Contact us at contact service@petoart.com with your order number and we'll immediately check your package status to find a solution.
📿Accessories
Can l order multiple items?
Absolutely! Many customers order multiple pieces to share with loved ones andmultiply their impact. More items = more dogs fed! Bonus: Shipping becomes free when you order 2 or more items.
How are your accessories made?
Each piece is carefully handcrafted to ensure quality and durability. Created with attention to detail so you can proudly wear your commitment.
Is the bracelets adjustable?
Yes! All bracelets are adjustable and fit comfortably on any wrist.
🐕The Impact of YOU
How does the meal system work?
Each item purchased feeds 10 abandoned dogs.
As soon as we receive your order, we commit to distributing these 10 meals as quickly as possible through our network of volunteers and partner organizations.
As soon as we receive your order, we commit to distributing these 10 meals as quickly as possible through our network of volunteers and partner organizations.
How are the dogs actually fed?
We work with trusted local organizations and coordinate with our volunteers who feed dogs on the streets all around the world.
These people know exactly where the dogs hide and wait for food. Your 10 meals reach the hungriest dogs directly, wherever they are.
These people know exactly where the dogs hide and wait for food. Your 10 meals reach the hungriest dogs directly, wherever they are.
How can I see the impact of my purchase?
Every month, you'll receive photos and videos via email of the abandoned dogs enjoying the meals you funded.
You'll see their transformation from starving to satisfied. It's our way of staying transparent and connecting you to your real impact.
You'll see their transformation from starving to satisfied. It's our way of staying transparent and connecting you to your real impact.
What happens if I order today?
1. You choose your favorite item
2. We ship within 24-48h (you receive a confirmation email)
3. 10 dogs are fed as quickly as possible thanks to your purchase
4. You receive your order in 8-15 days (with real-time tracking)
5. Every month, you see photos of the dogs you've saved
2. We ship within 24-48h (you receive a confirmation email)
3. 10 dogs are fed as quickly as possible thanks to your purchase
4. You receive your order in 8-15 days (with real-time tracking)
5. Every month, you see photos of the dogs you've saved
💳Payment & Guarantees
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as other secure payment methods available at checkout.
Is my payment secure?
Absolutely. All transactions are secure and encrypted. Your personal and banking information is protected.
How does the refund process work?
If for any reason you're not satisfied, contact us within 14 days of your purchase at service@petoart.com. We'll process your request quickly.