Return & Refund

Returns & Exchanges

At SAVOOLA REST, we want every piece you receive to feel soft, comfortable, and right for your rest. If something does not meet your expectations, our support team is here to help.

1. 30-Day Return & Exchange Policy

You may request a return or exchange within 30 days of delivery.

For order cancellations, we can provide a full refund if your order has not yet been shipped or processed for fulfillment. Once the order has been dispatched, it will need to follow our standard return procedure.

2. Return Condition

For hygiene and quality reasons, returned items must meet the following conditions:

  • Unworn, unwashed, unused, and free from stains, odors, pet hair, or damage
  • Original tags, labels, and packaging must be intact
  • Items must be returned in the same condition as received

Please note that customized or personalized products cannot be returned or exchanged unless they arrive defective or damaged.

3. How to Start a Return

Step 1: Contact Us
Email us at service@petoart.com with your order number and the reason for your return or exchange.

Step 2: Prepare Your Package
Place the item securely in its original packaging, including all tags, inserts, and accessories if applicable.

Step 3: Return Review
Once we receive your package, our team will inspect the item and notify you by email.

Step 4: Refund Processing
If your return is approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

4. Exchanges

Need a different size, color, or style? We’ll be happy to help.

Please contact us first at service@petoart.com . After your original item is received and approved, we will arrange the exchange based on product availability.

Additional shipping fees may apply for exchanges caused by size selection, color preference, or change of mind.

5. Return Shipping Costs

If the return is caused by a defective, damaged, or incorrect item, SAVOOLA REST will cover the return shipping cost.

If the return is due to personal preference, incorrect size selection, or change of mind, the customer will be responsible for the return shipping fee.

We do not charge restocking fees.

Please note that original shipping fees are non-refundable unless the return is caused by our error.

6. Damaged, Defective, or Incorrect Items

We carefully check product quality before shipment, but if your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Email service@petoart.com with:

  • Your order number
  • A short description of the issue
  • Clear photos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund at no extra cost.

7. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors, or your local carrier.

If you still cannot locate the package, please contact us. Our support team will help you review the available tracking information and guide you through the appropriate next steps with the shipping carrier.

8. Delayed Refunds

If you have not received your refund yet, please first check your bank account or payment provider.

You may also contact your credit card company or bank, as it can take several business days for a refund to appear officially.

If you have completed these steps and still need help, please contact us at service@petoart.com .

Need Help?

Our SAVOOLA REST support team is here to assist you with any questions or concerns about your order, return, or exchange.

Email: service@petoart.com