Shipping & Delivery
At SAVOOLA REST, we want your order to arrive safely, smoothly, and as quickly as possible. Below is a simple guide to our shipping areas, delivery times, rates, and tracking process.
1. Where We Ship
We currently ship to the United States, Australia, and the European Union.
EU countries covered: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Remote area note: At this time, we are unable to deliver to certain remote locations, including Alaska, Hawaii, Puerto Rico, Guam, and European dependent islands.
2. Shipping Rates
Free Standard Shipping: Available on orders of $69.90 or more
Orders Under $69.90: A flat shipping fee of $9.90 applies to orders from $0–$69.89
3. Processing & Delivery Time
Each order is carefully checked and packed before shipment. Please allow 2–4 business days for order processing.
United States: 5–10 business days
EU & Australia: 5–10 business days
Please note that delivery estimates begin after your order has been processed and shipped. Delivery times may vary during holidays, promotional periods, severe weather, or other carrier-related delays.
4. Shipping Carriers
We work with trusted shipping partners such as USPS, UPS, FedEx, and GOFO Express.
The carrier for your order will be selected based on your shipping address, destination, and the most suitable delivery option available.
5. Taxes & Pricing
We aim to keep checkout simple and transparent. Any applicable shipping charges, taxes, or other order-related costs will be displayed during checkout before you complete your purchase.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
You can use the tracking link included in your shipping confirmation email or visit our Order Tracking Page to follow the latest status of your package.
7. Haven’t Received Your Order?
If your estimated delivery time has passed and your package has not arrived, please check the following first:
- Confirm that your shipping address is correct
- Review the latest tracking updates
- Check around your mailbox, porch, entrance, or other safe delivery locations
- If the package shows “Delivered,” check with neighbours, household members, building staff, or reception
- Contact the local carrier if additional delivery information is available
If you still need help, contact us at service@petoart.com with your order number. Our support team will help review the available shipping information and guide you through the next steps.