Shipping Policy
1.Shipping Destinations
We currently ship to addresses in United States, Australia and EU countries.
(The EU countries list: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.)
※Delivery is not available to remote areas, such as European dependent islands, Alaska, Hawaii, Puerto Rico, Guam, etc.
2.Shipping Carrier
As for the carrier, we currently use YunExpress to offer standard shipping for your orders.
3.Shipping Rates
USA
DHL E-Commerce $5.99 USD
Please allow 20- 30 business days.
UK，France,De
DHL E-Commerce $5.99 USD
Please allow 20 - 30 business days.
Australia
DHL E-Commerce $5.99 USD
Please allow 20 - 30 business days.
Other Country:
DHL E-Commerce $7.99 USD
Please allow 3- 4 weeks.
DHL E-Commerce $5.99 USD
Please allow 20- 30 business days.
UK，France,De
DHL E-Commerce $5.99 USD
Please allow 20 - 30 business days.
Australia
DHL E-Commerce $5.99 USD
Please allow 20 - 30 business days.
Other Country:
DHL E-Commerce $7.99 USD
Please allow 3- 4 weeks.
4.Processing Time:
It is expected to take 2-4 working days to process your order, including quality check. We are constantly optimizing our processing for you.
5.Shipping Time:
The standard shipping time is subject to different shipping addresses.
US --- 8-14 business days
EU --- 8-12 business days
AU --- 7-12 business days
6.Order Tracking
We'll email your tracking number as soon as your order ships. Follow your delivery in real-time on our tracking page.
7.Taxes
All product prices are tax-inclusive – no extra taxes will be added at checkout.
What if You Haven't Received Your Order?
If your order hasn't arrived by the estimated delivery date, please follow these steps:
Check the tracking information provided in your shipping confirmation email.
Verify the shipping address you provided at checkout to ensure it's correct.
If the tracking information shows your order was delivered but you haven't received it:
Check with family members, and neighbors to make sure someone else didn't accept the package.
If you still can't find your order, please contact our customer service at service@petoart.com. Be sure to provide your order number and tracking information and we'll help you check and resolve it as quickly as possible