Let’s Get Those Tails Wagging! 

At PetoArt, we know how excited you (and your furry friends) are to receive your goodies. We’ve teamed up with the world’s best carriers to ensure every package arrives safely, quickly, and ready for playtime! 

1. Where We Ship 

We currently deliver the joy of PetoArt to:

• United States: Continental addresses (Excluding Alaska, Hawaii, Puerto Rico, and Guam).

• Australia: All major regions.

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Note:  We currently cannot ship to remote areas or overseas dependent islands. Not sure if we cover your area? Just ask! 

2. Shipping Rates & Speed 

We keep it simple and fair. Choose the plan that fits your needs:

Plan Type	Order Value	Rate
Standard Shipping	$0 – $37.99	$8.99
FREE Shipping	Over $38	$0.00
VIP Priority Shipping	Any Amount	$12.99

3. Shipping & Delivery

We know you’re excited to receive your order — and we’re just as excited to send it your way. Here’s everything you need to know about how and when your package will arrive.

4.Delivery Time Estimates

Once your order ships, delivery typically falls within the timeframes below:

Standard Shipping

• United States: 5–7 business days

• Europe & Australia: 5–8 business days

Priority Shipping

• United States: 3–4 business days

• Europe & Australia: 3–5 business days

Delivery times may vary slightly depending on location, holidays, and carrier schedules.

5.Order Processing

Every order is carefully prepared before it leaves our warehouse.

Processing time: 2–4 business days

During this time, your items are inspected, packed securely, and scheduled for dispatch. We’re continuously improving our fulfillment speed so your order gets moving as quickly as possible.

6.Shipping Partners

We work with trusted international carriers to ensure safe and reliable delivery, including:

USPS • UPS • FedEx • GOFOR

Carrier selection may vary depending on destination and shipping method.

7.Tracking Your Package

As soon as your order ships, you’ll receive a confirmation email with your tracking number.

You can monitor your shipment anytime using our tracking page for real-time updates from the carrier.

8.Taxes & Fees

All listed prices already include applicable taxes.

There are no hidden fees at checkout — the price you see is the final price you pay.

9.If Your Order Hasn’t Arrived

If your estimated delivery window has passed and your package hasn’t shown up yet, here are a few quick checks:

• Review your tracking email for the latest status

• Confirm the shipping address entered at checkout

• Check with household members or neighbors

If you still need help, contact us at:service@petoart.com

Please include your order number and we’ll investigate right away.