📦 PetoArt Shipping|配送ポリシー

Shipping Policy（English version）

FREE Shipping Worldwide for all products.

Order handling time is 2–3 business days (Monday to Friday).

Shipping Timeframes

USA

Standard: 5 – 9 Business Days
DHL/FedEx Express: 4 – 8 Business Days

JAPAN

Standard: 5 – 9 Business Days
DHL/FedEx Express: 4 – 8 Business Days

INTERNATIONAL

Standard: 6 – 10 Business Days
DHL/FedEx Express: 5 – 8 Business Days

Tracking Your Parcel

Once your order is placed, we will prepare and ship your package within 48 hours (please note that customized products take longer).
Tracking information will be automatically emailed to you or sent via SMS if you provided your phone number at checkout.
If you do not receive your tracking details, please check your spam folder.

We also offer third-party insurance via Route, which covers any issues that may occur during shipment. You can select Route at checkout for added protection. For more information, click here.

For any shipping inquiries, please contact us at service@petoart.com.

Can I Cancel or Modify My Order?

If you wish to cancel or modify your order, please email us at service@petoart.com as soon as possible.
We will do our best to accommodate your request, but please note: once your order has been submitted, we cannot guarantee changes or cancellation.

Duties & Taxes

We ship to over 220 countries worldwide!

Please note: When ordering outside of the United States, the recipient is responsible for ensuring that products can be imported to their country.

The recipient acts as the importer of record and must comply with all applicable laws and regulations of their destination country. International shipments may be subject to import taxes, customs duties, and fees, which are imposed once a shipment arrives in your country.

Customs, duties, and taxes are non-refundable.
If a shipment is refused due to unexpected import fees, the total order cost (including original shipping and return shipping fees) will not be refunded.
Customs clearance typically takes 1 business day but may vary.

To avoid delays:

Provide a phone number at checkout so customs can contact you if needed.
Do not refuse shipments or ignore carrier requests about duties or taxes. Most carriers hold shipments for 5 days before returning or abandoning them.

For any questions regarding your international order, please email service@petoart.com.

Terms & Conditions

Shipments to Alaska, Hawaii, Virgin Islands, and Puerto Rico may require additional charges and extended delivery times.
Store credit may be issued for out-of-stock items. Refunds are available upon request.
If your order cannot be shipped, our customer service team will contact you.
Orders are processed and shipped within 2 business days. Please note, PetoArt is closed on weekends and major holidays.
You will receive an email confirmation with tracking details once your order has shipped.
PetoArt reserves the right to cancel any suspicious or fraudulent orders. All fraudulent activities will be reported to the appropriate authorities.
For orders marked as delivered by carriers (USPS, Canada Post, DHL, UPS, FedEx), PetoArt is not responsible for lost packages.
If you experience any issues with your order fulfillment, please contact us within 30 days of delivery for assistance.

📦 PetoArt 配送ポリシー（日本語版）

全商品、世界中どこでも送料無料！

注文処理時間
ご注文後、通常 2〜3営業日（月〜金）以内に発送準備をいたします。

🚚 配送目安

日本国内

通常配送：5〜9営業日
DHL / FedEx：4〜8営業日

アメリカ

通常配送：5〜9営業日
DHL / FedEx：4〜8営業日

その他の国際配送

通常配送：6〜10営業日
DHL / FedEx：5〜8営業日

📦 追跡について

発送が完了しましたら、追跡情報をメールまたはご注文時に入力いただいた電話番号へ SMS でお送りします。
もし届かない場合は、迷惑メールフォルダーをご確認ください。

Route という配送保険サービスもご利用いただけます。カートページで選択すると、配送中のトラブルにも安心です。

ご不明な点は service@petoart.com までお気軽にお問い合わせください。

💡 税金・関税について

日本を含む海外配送の場合、関税や輸入税が発生する場合があります。
これらの費用はお客様のご負担となりますのでご了承ください。
通関手続きで遅延が発生する場合がありますが、通常は1営業日で完了します。

よりスムーズに配送するために：

ご注文時に、通関業者から連絡が取れる電話番号をご入力ください。
関税・輸入税の支払いを怠ると、商品が返品または破棄される場合があります。

ご質問がありましたら、service@petoart.com までご連絡ください。

📝 その他ご案内

週末および祝日は発送を行っておりません。
在庫切れの商品については、ストアクレジットまたは返金をいたします。
出荷準備が進んでいる場合、ご注文の変更やキャンセルを承れないことがあります。
配送業者による「配達完了」の場合、PetoArtでは責任を負いかねますのでご了承ください。
商品到着から 30日以内 にご連絡いただければ、配送に関する問題をサポートいたします。